What behavior(s) do we want out of our customers?

Would you agree with me if I said that as a product/service developer, we focus more on the features of the product/service than on the behavior of the customer? We make sure that whatever we create meets the needs of our target audience, but we don’t spend a lot of time thinking about how we want our customers to act - apart from, of course, buying what we are selling.

Therefore, I have recorded a video on 5 customer behaviors that we should aim for when generating an idea. The funny thing is that these are SO obvious, yet so easily forgotten.


(share this video with someone who needs a reminder).